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Guidance to consumers impacted by Heathrow Airport incident
Information for passengers affected by the flight cancellations on 21 March 2025.
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Advice on who to contact and when to involve us
The CAA is committed to improving how we deliver services, please help us by completing a short survey about your experiences today
The process for making a complaint against an airline or airport
Useful tips, advice and a template letter to help you claim reimbursement or compensation from your airline after a flight delay
Information on CAA-approved ADR
If you are not satisfied with the response from your airline or airport
The CAA is the enforcement body for some of the consumer law that applies to air travel
What to do in case of emergency