We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.
For more information, please read our cookie policy.
Choose a service to log in to:
Access our online services
My registration
Delays, cancellations, denied boarding and downgrades
The CAA is committed to improving how we deliver services, please help us by completing a short survey about your experiences today
Your rights when a flight is delayed
Find out your entitlements, and if you can claim compensation too
If you are prevented from boarding your flight, you may be entitled to assistance and compensation in certain circumstances
If you were unable to reach your flight in time because of long queues at security
Reclaim a portion of your fare
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.
Provide page feedback
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.