We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.

For more information, please read our cookie policy.

Guidance to consumers impacted by Heathrow Airport incident

Information for passengers affected by the flight cancellations on 21 March 2025.

Resolving travel problems

Your rights when you fly

We would like to hear from you

The CAA is committed to improving how we deliver services, please help us by completing a short survey about your experiences today

Services and information

News from UK Civil Aviation Authority

  1. Regulation of Heathrow will seek to protect passengers and pave the way for sustainable growth
    • Published on:
    • Category: News Item
  2. UK Civil Aviation Authority appointed to oversee safety standards for drones
    • Published on:
    • Category: News Item
  3. Guidance to consumers impacted by Heathrow Airport incident– 21 March 2025
    • Published on:
    • Category: News Item