We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.
For more information, please read our cookie policy.
Choose a service to log in to:
Access our online services
My registration
The CAA is committed to improving how we deliver services, please help us by completing a short survey about your experiences today
How to claim reimbursement or compensation following a flight delay or problem
Investigate and challenge a rejected claim
If your claim is rejected you might choose to take your airline to the small claims court
If a flight you’re booked on is delayed or cancelled, you may be entitled to compensation – but only when the airline is at fault
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.
Provide page feedback
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.