Holidays can be a stressful and costly time if you're not careful so make sure you know your rights and a few top tips when travelling.
Here's what to know:
Before you set off
Credit cards can be very helpful when used to book a trip providing additional financial protection under Section 75 of the Consumer Credit Act.
Travel insurance will help if things don't quite go to plan protecting against mishaps like missing your flights any medical emergencies you may have and even lost or stolen items during your trip. The type of cover will vary so check the terms and conditions nice and carefully.
For package holidays there's ATOL protection. This also provides additional financial protection in the unlikely event your travel company stops trading. Luckily we've got an easy tool for checking your package trip's ATOL protection status over on the ATOL site.
Do make sure your passport is valid too. If its expiry date is in 3 months or less at any point of your trip or if it was issued over 10 years ago from the day you enter an EU country, then it will need renewing but luckily you can check its validity over on gov.uk.
You should also make yourself aware of your flight baggage allowance so you don't have to pay any unexpected fees or give up anything you don't want to.
Airlines often have limits on the amount of liquid you can take on board or other safety restrictions that prohibit certain items.
Here's what to know during your trip if you find yourself with a delayed flight. Don't worry your airline should look after you. They should keep you fed according to your wait time and put you up for the night if the delay is overnight. If your flight ends up cancelled then the airline should give you the choice of a refund or alternative travel arrangements to get you on your way as soon as possible or at a later date at your convenience.
What if your luggage is lost or damaged? Well this is the airline's responsibility as well. You'll be compensated depending on the value of any affected luggage. If your baggage is delayed you should be reimbursed for any essential items you need in the interim.
If you require special assistance during travel, you should let your airline know at least 48 hours prior to departing and give yourself plenty of time at the airport. You'll find staff at assistance points in the airport to help those with reduced mobility on their journeys.
If you've complained to an airline and aren't happy with a response you can contact the appropriate alternative dispute resolution service or if an airline isn't signed up to an ADR service you can escalate your complaints straight to our passenger advice and complaints team.
Those are just a few key essentials to keep in mind on your next trip but you can find more details over on our website today.
Holidays can be an exciting time, filled with new experiences and relaxation. However, they can also be stressful and costly if you're not careful. It’s essential to know your rights and follow some top tips.
Before you set off
Credit Card Protection
Consider using a credit card to book your trip. This provides additional financial protection under Section 75 of the Consumer Credit Act.
Travel Insurance
Travel insurance can protect against missed flights, medical emergencies, and lost or stolen belongings. Carefully review the terms and conditions to understand your coverage.
Package Holiday Protection
If you've booked a package holiday, you have ATOL protection. This safeguards your money and ensures you're not stranded if your travel company ceases trading. Verify your ATOL protection status on the official website.
Passport Validity
Make sure your passport is valid! For some countries travellers need to have at least six months left on their passport. Any extra months on a passport issued more than 10 years ago may not count towards the six months needed. Check the specific requirements of your destination and renew your passport if needed.
Baggage Allowance
Familiarise yourself with your airline's baggage allowance to avoid unexpected fees. Be aware of restrictions on liquids and prohibited items.
Packing Your Bags
There are restrictions on what items you can take onto aircraft for reasons of safety and security. Some items are not allowed in your hand baggage and some are not allowed anywhere on the aircraft. Some items need to have the approval of the airline before you can take them on board.
Special Assistance
If you require special assistance while traveling, inform your airline at least 48 hours before departure. Airports have assistance points to help passengers with reduced mobility.
During your trip
Flight Delays
If your flight is delayed, the airline is responsible for looking after you. They should provide meals and accommodation if necessary.
Flight Cancellations
In case of cancellation, the airline must offer you a refund or alternative travel arrangements.
Lost or Damaged Luggage
The airline is liable for lost or damaged luggage. You'll be compensated based on the value of your belongings. If your baggage is delayed and you are not home, you can claim reimbursement for essential items.
Resolving issues
Complaints and Alternative Dispute Resolution (ADR)
If you have a complaint about an airline, try resolving it directly with them first. If you're unhappy with their response, you can contact an ADR service. If the airline isn't signed up to an ADR, you can escalate your complaint to the CAA.
Remember when it comes to your holiday, it’s best to know before you go!
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