In 2020, the CAA consulted on a number of proposed revisions to its policy for ADR applicants and approved ADR entities (CAP1324), which it considers will make ADR work better for consumers and which will further encourage airlines that do not currently participate in ADR to consider again the merits of the schemes that are offered by the two CAA-approved ADR bodies. This document contains the CAA’s decision on these revisions following the conclusion of the consultation and consideration of the responses received.
- Status:
- Current
- Review comment:
- -
- Version:
- 1
- Version date:
- 18-Feb-2021
- View file:
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