The core policies of the UK Civil Aviation Authority (CAA) are designed to ensure the safety, security, efficiency, and sustainability of civil aviation in the UK. These policies guide our regulatory work and ensure that we fulfill our statutory responsibilities.
Policies
Complaints
The Civil Aviation Authority (CAA) is committed to providing a high standard of service to everyone we deal with. For this reason, we welcome any comments about our service, including when we get things wrong. We want to resolve your complaint as quickly as possible. We will listen to complaints, treat them seriously, respond to them swiftly and learn from them so we can improve our service.
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Reasonable adjustments: This policy outlines the approach and commitment by the CAA to ensuring people with disabilities or additional needs are not disadvantaged in accessing our complaints service.
- Unacceptable and unreasonable behaviour: This policy outlines the approach taken by the CAA in handling unacceptable & unreasonable behaviour when dealing with complaints and queries.
Ethics
This ethics policy is designed to explain the standards we strive to meet and the principles that underpin those standards.
Freedom of information
The Freedom of Information Act 2000 (FOIA) provides a right of access to all types of recorded information held by public authorities.
Fitness of character
The CAA is under an obligation to be satisfied, on a continuing basis, of the fitness of character of individuals and post holders which it licences or approves in accordance with applicable legislation.
General privacy notice
This General Privacy Notice is to let you know how the CAA generally uses and looks after your personal information.
Modern slavery and human trafficking
The CAA remains committed to ensuring best practice in combatting slavery and human trafficking in its own business activities and in its supply chains.
Public sector equality duty
We are conscious of the effect our policies and decisions might have, in line with the Public Sector Equality Duty and how we are able to use our role as the regulator to effect positive change in a wide range of areas.
Safety
The CAA is the United Kingdom’s civil aviation regulator, charged with ensuring the aviation industry meets the highest safety standards and protecting the consumer and public from harm and adverse environmental impacts from aviation.
Vulnerability disclosure
This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to the Civil Aviation Authority.
Whistleblowing
Anybody can make a whistleblowing report but certain complaints or reports can’t be handled under this process e.g. a personal grievance or complaint that does not have the potential to cause harm to the general public.