Customer portal

This video will show you how to sign up for a CAA Portal account and gain access to Cellma, the CAA’s online medical system.

Access to Cellma is required in order to apply for a medical certificate or to make a self-declaration.

To get started, go to the CAA Portal using the URL shown on screen. From the portal, click the Create button.

Enter a unique username and password, and make sure to note these down.

Next, enter the email address you’d like associated with your account. This is the email the CAA will use to communicate with you regarding any applications made via the portal.

Then, click the Create Account button.

You’ll now receive an email prompting you to activate your account. Click the activation link, or copy and paste the URL into your browser.

You will see a message confirming that your account has been successfully activated.

Now, log into your account using the username and password you created.

If you cannot log in, the activation process may not have worked. Try again using a mobile device, or visit the CAA Customer Portal webpage for more information.

Once logged in, click on Your Services on the left-hand side, then select the Medical link from the list of services.

Please note that the Medical as a Medical Professional service should only be used by healthcare professionals.

Next, read and agree to the disclaimer, which explains how we store and use your personal data.

You’ll now need to complete the registration page. If this is your first medical certificate application, or if you do not know your CAA reference number, you can leave that box blank. CAA staff will complete it for you.

As part of registration, you will need to upload both an identity document and a proof of address document, such as a utility bill.

However, if you already hold a licence or medical certificate with the UK CAA and your address is already up to date in our system, you can upload a copy of this from the CAA document section instead of a separate proof of address.

Please note that only JPEG or PDF files are accepted. Uploading any other file type will cause the registration to fail.

Once everything is complete, click the Submit Details for Verification button at the bottom.

Your registration will now be reviewed by the CAA. This is a manual process and can take up to 10 working days.

During this time, the Medical service link will be greyed out.

Once your access has been approved, you will receive two emails:

• One confirming your ID has been verified

• Another confirming that access to the medical service has been granted

Once you’ve received these emails, you can log in to your portal account and begin using Cellma, the medical system.

When you attend a medical appointment with your AME or GP, you’ll need to know your CAA reference number. You can find this by clicking on the Personal Details section on the left-hand side of your portal account. It will appear in the top box — make a note of it. You can also update your contact details here.

To access Cellma, click on Your Services and then the Medical link, which will have moved to your list of available services.

You will need to set up a telephone number for two-factor authentication. This is the number that the system will send a login code to.

Once you’ve received and entered the code, you’ll be logged into Cellma.

From here, you can apply for a medical certificate or submit a self-declaration.

Click on the Answer button to begin your application.

Please note that you must submit your application prior to attending your medical appointment.