We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.

For more information, please read our cookie policy.



Users who have ATO privileges on their e-Licensing account can log in as their organisation to view pilots’ records and make applications on their pilots’ behalf.

We recommend that ATO users read our guidance material Guide for organisations.

User guides

Getting Access

Setting up your ATO in e-Licensing

Pilots are given the option to link their e-Licensing account to their ATO. This allows the ATO to view their licensing information, view applications, submit documents and submit applications on their behalf.

If your company does not appear in the list of ATOs in e-Licensing, you will need to send an email to customerportalsupport@caa.co.uk with the subject line “Request to set up new ATO in e-Licensing”.

You will need to provide the following information in your email:

  • Name of ATO
  • ATO registration number
  • VAT number
  • Company address
  • Your company logo attached as a jpeg file

As soon as we have completed this registration process, your company will appear in the list of possible ATOs for all pilots using the system.

Close Setting up your ATO in e-Licensing

Giving staff members access to your ATO account in e-Licensing

Once your company has been set up in e-Licensing, you will need to provide users with access to the account.
You will need to email customerportalsupport@caa.co.uk with the subject line “ATO staff access”.

You will need to provide the information listed below for each staff member that you want to give access, and we will set up the permissions for your staff to log on.

  • Title
  • First Name
  • Surname
  • Date of birth
  • Job title
  • Business email address
  • Portal username

Each staff member must have applied for an individual portal account before we can process a request to add ATO privileges to their account.

Please note that you should only request access for staff members who are required to submit applications on behalf of your pilots and not for all staff.

Close Giving staff members access to your ATO account in e-Licensing

Logging in to your ATO account

You can log in to e-Licensing immediately via our CAA customer portal.

Under 'Your Services' on the right-hand side, you will have the option of two services:

  1. Flight Crew e-Exams and e-Licensing
  2. ATO e-Licensing

Selecting option 1 will log you in to your own personal portal account. Selecting option 2 will log you in to the ATO account.

Close Logging in to your ATO account

Documentation

With e-Licensing, we have tried to remove the need for pilots to post any documentation to us.

Pilots using e-Licensing are not required as standard to submit their original flying logbooks to us (although the CAA reserved the right to request any logbook for inspection).

We have created specific forms solely for the use of e-Licensing, which ensure we gather all the information we need to assess an application.

The sections below detail which forms are required for each application type. To download a form, please refer to the e-Licensing course certificates section.

CPL modular

Name in e-Licensing Document required
Identification Document Certified copy of ID
CPL Skills Test

Examiner report form SRG2130(A) or SRG2197(H)

+ Examiner's licence, medical, examiner certificate if non-UK

+ ATO approval if non-UK

Instrument Rating Skill Test

Examiner report form SRG2131

+ Examiner's licence, medical
examiner certificate if non-UK

CPL Course Completion Certificate

Or

CPL Instrument Rating Course Completion Certificate

Form CAA5008
ATPL Theoretical Knowledge Course Form CAA5004
Certified copy of licence for update rating Certified copy of licence
Close CPL modular

CPL integrated

Name in e-Licensing Document required
Identification Document Certified copy of ID
CPL Skills Test

Examiner report form SRG2130(A) or SRG2197(H)

+ Examiner's licence, medical, examiner certificate if non-UK

+ ATO approval if non-UK

Instrument Rating Skill Test

Examiner report form SRG2131

+ Examiner's licence, medical, examiner certificate if non-UK

CPL Instrument Rating Integrated with ATPL Theoretical Knowledge Course Completion Certificate Form CAA5000
Certified copy of licence for update rating Certified copy of licence
Close CPL integrated

CPL with military credits

Name in e-Licensing Document required
Identification Document Certified copy of ID
CPL Skills Test

Examiner report form SRG2130(A) or SRG2197(H)

+ Examiner's licence, medical, examiner certificate if non-UK

Instrument Rating Skill Test

Examiner report form SRG2131

+ Examiner's licence, medical, examiner certificate if non-UK

CPL Military Credits Course Completion Certificate Form CAA5014
Military Accreditation Scheme MAS form SRG2133
Certified copy of licence for update rating Certified copy of licence
Close CPL with military credits

ATPL

Name in e-Licensing Document required
Identification Document Certified copy of ID
ATPL Skills Test

Examiner report form SRG2199

+ Examiner's licence, medical, examiner certificate if non-UK

Flying Experience with PIC/US Letter PICUS letter from airline
ATPL Flying Hours Confirmation

Form CAA5013

Or

Form CAA5014 for military credits

ATPL Update Ratings Certified copy of licence
Close ATPL

Type rating

Name in e-Licensing Document required
Identification Document Certified copy of ID
Type Rating Skills Test

Examiner report form SRG2199

+ Examiner's licence, medical, examiner certificate if non-UK+ PBN declaration

Type Rating ATO Course Certificate Course Completion Certificate
Certified copy of licence for update ratings Certified copy of licence
Close Type rating

e-Licensing course certificates

Course completion certificates, together with other supporting documentation, must be used when making applications on e-Licensing.

Please see the professional pilot licence section of our website for application guidance and details of exceptions.

You can download course certificates from our website. Certificates specific to e-Licensing are shown below.

CAA5000 Course Completion Certificate - Integrated Course for issue of Commercial Pilot's Licence
CAA5001 Report Form for Multi-Crew Cooperation Instructor Test
CAA5002 Flight Instructor Course Pre-Entry Flight Test Evidence
CAA5003 Evidence of UK Examination and Test for Grant of Flight Radio Telephony Operator's Licence
CAA5004 Confirmation of Theoretical Knowledge Course Completion Certificate
CAA5005 MPL Course Completion Certificate
CAA5006 Instructor Course Certificate in Accordance with Part-FCL
CAA5007 Course Completion Certificate for Extension to the Privileges of an Instructor Certificate
CAA5008 Course Completion Certificate - Modular Course
CAA5009 Course completion certificate for en route instrument rating (EIR)
CAA5010 Certificate of Training or Experience for Grant of Flight Radio Telephony Operator's Licence
CAA5011 IR Course Completion Certificate - Aeroplane/Helicopter/Airship Instrument Rating in a Part-FCL Pilot's Licence
CAA5012 Certificate of English Language Assessment
CAA5013 Hours Confirmation for the issue of an ATPL
CAA5014 Breakdown of Military Hours to be used for the issue of a Flight Crew Licence & or rating.
Close e-Licensing course certificates

Checking the status of an application

To check the status of an application, you first need to bring up the pilot’s profile (going via the candidate memberships box).
Click on the ‘Licences’ or ‘Ratings’ box as appropriate and select the ‘i’ button next to the application.
For example, if the pilot applied for an ATPL you should click ‘Show All’ on the ‘Licences’ box.

If no application has been made, the ATPL will not be listed.

The status of the ATPL will be ‘unacquired’ once the application has been submitted. This will change to ‘Active’ once issued.

Click on the ‘i’ next to the ATP for more information. If the status says ‘processing’ it means that the application is still waiting to be assessed. If the status says ‘awaiting your feedback’ it means we have placed the application on hold and emailed the pilot because there is an issue or missing information.