We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.
For more information, please read our cookie policy.
Choose a service to log in to:
Access our online services
My registration
Advice on who to contact and when to involve us
The CAA is committed to improving how we deliver services, please help us by completing a short survey about your experiences today
The process for making a complaint against an airline or airport
Useful tips, advice and a template letter to help you claim reimbursement or compensation from your airline after a flight delay
Information on CAA-approved ADR
If you are not satisfied with the response from your airline or airport
The CAA is the enforcement body for some of the consumer law that applies to air travel
What to do in case of emergency
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.
Provide page feedback
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.