General enquiries and feedback
You can search our website for most of our information.
how to make an enquiry and how to make a report or complaint.
Passengers and public:
ATOL failures: please see our guidance for customers and the travel trade containing information about claims, refunds and general advice for those affected.
Passenger health enquiries: Email ahu@caa.co.uk.
Personnel licensing, medicals and exams:
Pilot licensing enquiries: Email fclweb@caa.co.uk or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm).
Engineer licensing enquiries: Email eldweb@caa.co.uk or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm).
Licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence: Email ATS.licensing@caa.co.uk or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm).
Medical certification enquiries: Email medicalweb@caa.co.uk or telephone 0330 022 1972 (Monday to Friday 8:30am to 4:30pm).
Exam enquiries: Email aml-eexams@caa.co.uk (for Aircraft Maintenance Licence examination queries), fcl-eexams@caa.co.uk (for commercial Flight Crew Licence examination queries), pplexams@caa.co.uk (for private Flight Crew Licence examination queries) or telephone 0330 022 1909 (Monday to Friday 8:30am to 4:30pm).
Drones:
Drone and model aircraft registration: Email drone.registration@caa.co.uk or telephone 0330 022 9930 (Monday to Friday 8:30am to 4:30pm).
For general drone/RPAS enquiries: Email uavenquiries@caa.co.uk or telephone 0330 022 1908 (Monday to Friday 8:30am to 4:30pm).
Airworthiness and engineering:
Aircraft registration enquiries: Email aircraft.reg@caa.co.uk or telephone 0330 022 1917 (Monday to Friday 8:30am to 4:30pm).
Aircraft certification or organisation approval enquiries: Email apply@caa.co.uk or telephone 0330 022 1908 (Monday to Friday 8:30am to 4:30pm).
Space:
Space Regulation enquiries: Email Commercialspaceflight@caa.co.uk (Please note that the mailbox is only monitored during normal office hours).
Security:
Aviation Security enquiries: Email AviationSecurityEnquiries@caa.co.uk.
Recruitment:
Talent Acquisition Team: Email hrresourcing@caa.co.uk
Service of legal proceedings
The CAA accepts service of legal proceedings sent by post to Civil Aviation Authority, Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.
Where legal proceedings are served by post, please also send copies of the relevant documents to the following email address at the same time as they are served on the CAA by post, provided that the total size of the email, including any attachments, does not exceed 50 megabytes: OGCMailbox@caa.co.uk
You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.
Air Travel Trust (ATOL)
The Air Travel Trust accepts service of legal proceedings sent by post to Air Travel Trust, CAA Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.
Where legal proceedings are served by post, please also send copies of the relevant documents to OGCMailbox@caa.co.uk (provided that the total size of the email, including attachments, does not exceed 50 megabytes), at the same time as they are served on the Air Travel Trust by post.
You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.
Contact us
Aviation House, Gatwick
Civil Aviation Authority
Aviation House
Beehive Ringroad
Crawley
West Sussex
RH6 0YR
Main Switchboard: 0330 022 1500
(This telephone number can be used for all out of hours emergencies)
Westferry Circus, London
Canary Wharf, London E14 4HD
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