We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.

For more information, please read our cookie policy.

CAP2502: Complaints Policy

We would like to hear from you

The CAA is committed to improving how we deliver services, please help us by completing a short survey about your experiences today

This policy outlines the approach taken by the Civil Aviation Authority (CAA) to provide a framework to ensure consistency in handling and resolving customer complaints.
Status:
Current
Review comment:
-
Version:
1
Version date:
10-Jan-2023
View file:

This publication features in the following categories.

News from UK Civil Aviation Authority

  1. UK Civil Aviation Authority approves Manchester Low-Level Route airspace change
    • Published on:
    • Category: News Item
  2. Real term price reduction proposed for UK Civil Aviation Authority charges
    • Published on:
    • Category: News Item
  3. Aviation regulator publishes Independent Review into August 2023 NATS Flight Planning System Failure
    • Published on:
    • Category: News Item