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CAP1324: Policy for ADR applicants and approved ADR entities - updated February 2021

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This document provides guidance for applicants wishing to be approved by the Civil Aviation Authority as alternative dispute resolution (ADR) entities for aviation under The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (the Regulations). It is also guidance on CAA policy for ADR entities which have been approved by the CAA under aforementioned Regulations.

Status:
Current
Review comment:
-
Version:
5
Version date:
18-Feb-2021
View file:

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