• CAA winter closure 2017/2018

    The CAA offices will close at 17:00 on Friday 22 December 2017 and re-open on Tuesday 2 January 2018 - with the exception of the CAA office in Scotland, which will re-open on Wednesday 3 January 2018.

    Please note that the telephone lines and counter at Aviation House in Gatwick for aviation services, such as licensing, examinations and aircraft certificates, will close at midday on Friday 22 December 2017 and will re-open on Tuesday 2 January 2018. 

    If you have an urgent enquiry during this period, please contact the CAA main enquiry number on 0330 022 1500. Your call will be dealt with by building security staff, who will be able to pass calls on regulatory matters to appropriate on-call staff.

    Below is some supplementary advice for specific business areas:

  • Aircraft Registration will be open to the public until 16:00 on Friday 22 December 2017.

    During the winter closure period the out-of-hours service for registration and de-registration of aircraft will be available, but with the proviso that details of any proposed transactions must be lodged with us by Friday 15 December 2017.

    No service will be available on the UK Register of Aircraft Mortgages during the CAA winter closure period. Any aircraft mortgage transactions that are received during this time will be deemed to have been received at 10:00 on Tuesday 2 January 2018.

    Telephone messages can be left on 020 7453 6666, but it is unlikely that these messages will be responded to before the office re-opens. 

    For organisations holding Part-M Subpart G approval, our web-based ARC online system will continue to be available throughout the winter closure period.

    The CAA will continue to offer the airworthiness 'same day' service until 11:00 on Thursday 21 December 2017 and recommence that service on Tuesday 2 January 2018. Details of this service are available here.

    For damaged Air Operator Certificate (AOC) aircraft requiring a Permit to Fly, contact our out-of-hours helpline on 01293 567171, where you will be directed to the appropriate on-call regulatory staff.

    In order for the CAA to issue a Permit to Fly on a damaged aircraft, the associated flight conditions must be approved by EASA. Please refer to the EASA website for further details.

    Please note, there is a charge (£945) for the issue of Permits to Fly outside of normal working hours. 

    The ATOL department will be closed from midday on Friday 22 December 2017 and will not re-open until 10:00 on Tuesday 2 January 2018.

    Any queries on licence applications will be dealt with on or after 2 January 2018. However, if you are an ATOL holder in financial difficulty and are unable to meet your liabilities, please call 020 7453 6700.

    If you are a consumer and are currently overseas experiencing difficulties with your accommodation or return flights due to your ATOL holder ceasing to trade, please call 020 7453 6350. 

    Out-of-hours emergency contact details for Air Traffic Services (ATS) regions:

    • Northern regional office: 07801 901111
    • Southern regional office: 07801 901111
    • En-route & college regulation: 07944 958793 or 07979 708837

    For any urgent aviation security issues, please call 020 7453 5810 (during normal office hours, 09:00 - 17:00, Monday - Friday).

    Out of office hours, please call the regular number on 020 7944 5999.

    Out-of-hours contact for the establishment of Emergency Restrictions of Flying (ERF): Please note that the Airspace Regulation (Utilisation) telephone line will close at 13:00 hours on Friday 22 December 2017 and will re-open at 08:30 on Tuesday 2 January 2018.

    In the event that an Emergency Controlling Authority (ECA) requires the establishment of an ERF, the ECA should contact the Duty Airspace Regulator on 07798 571385.

    It will not be possible to contact the Safety Data Department by telephone during the winter closure period.

    However, Mandatory Occurrence Reports and other information may still be submitted to the usual e-mail address: sdd@caa.co.uk and fax number: 01293 573972. These will be processed from 2 January 2018.

    The passenger advice and complaints (PACT) telephone advice line will close at midday on Friday 22 December 2017 and re-open on Tuesday 2 January 2018.

    All correspondence and complaints submitted over the winter period will be dealt with on or after 2 January 2018. Passenger advice is available on www.caa.co.uk/passenger.

    If you have an urgent query regarding Wireless Telegraphy Act radio licensing, please call 07881 514800. Please note, staff on this number will not be able to take payments and are therefore unable to issue new licences or process renewals.

    All correspondence and applications submitted over the winter period will be dealt with on or after 2 January 2018.

    The Transcription Unit will provide cover during the winter closure. In the event of an aircraft accident or serious incident, please contact: 07788 562602. 

  • Enquiries about Monarch Airlines

    Please do not submit enquiries to the email addresses below, as they cannot be answered. Please use the dedicated website monarch.caa.co.uk, which is the best source of advice and information for affected customers, or call our 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas).

    About claims and refunds

    Claim forms have been sent to ATOL protected customers, using the contact details you provided at the time you made your booking. If you are ATOL protected and booked directly with First Aviation Ltd trading as Monarch Airlines and haven’t yet received a claim form from “Protect Claims”, a company working on behalf of the CAA, then please check your email “spam” folder.  If you still haven’t received a claim form, please contact our call centre on 0300 303 2800 (from UK) or +44 1753 330 330 (from overseas).

    It will be really helpful if you could have your travel details available, including your booking reference number, when you speak to one of our agents. Please do not submit a claim until you receive this email that contains instructions on how to make your claim. The claim form you receive from us is the only way to make a valid claim.

    How to check the status of a claim.

    Guidance about refunds.

    All other general enquiries and feedback

    We are happy to answer any enquiries, although you may wish to search our website first for the answer.  

    To make an enquiry in writing please email infoservices@caa.co.uk.

    If you have a query relating to a specific page or topic you’ve seen on our site, please use our feedback form.

    For pilot licensing enquiries please email fclweb@caa.co.uk.

    For engineer licensing enquiries please email eldweb@caa.co.uk.

    For enquiries about licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence please contact ATS.licensing@caa.co.uk.

    For medical certification enquiries please email medicalweb@caa.co.uk.

    For passenger health enquiries please email ahu@caa.co.uk.

    For Aviation Security enquiries please email AviationSecurityEnquiries@caa.gsi.gov.uk

    Please also see our guidance on how to make a report or complaint.

    Contact us

  • Gatwick Airport South
    West Sussex RH6 0YR

    Main Switchboard: 0330 022 1500
    (This telephone number can be used for all out of hours emergencies)



    45-59 Kingsway
    London WC2B 6TE

    Main Switchboard: 0330 022 1500