More than 18,000 holidaymakers will be looked after by the ATOL protection scheme following the failure of an Essex-based travel company.
Chadwell Travel, which also traded as A1 Travel, primarily sold holidays to Mediterranean destinations, in Spain, Greece and Turkey. It also sold a small number of long haul holidays.
The company, ATOL holder 5287, ceased trading on Friday October 20. At the time of failure, it had several thousand customers abroad and around 6,000 forward bookings.
The CAA has made special arrangements with Broadway Travel Ltd, ATOL holder 3634, as its fulfilment partner, to take over the management and fulfilment of the majority of the existing ATOL protected bookings. This will enable most customers to continue their half term holidays and also for those yet to go on holiday to have comfort that their bookings up to and beyond Christmas can continue as planned.
Unfortunately some customers who had holidays booked through Chadwell Travel with a Monarch flight may not be able to travel if alternative acceptable flights cannot be found. In this event these customers are entitled to make a claim under the ATOL scheme.
All customers, who are currently abroad, will be able to complete their holidays and return home on their planned day of departure.
If you have an ATOL protected booking with Chadwell Travel and are due to depart in the next week you are advised to call Broadway Travel on 0191 600 0546. Further advice can be found here: www.atol.org.uk or email email@example.com
Andy Cohen, Head of ATOL, said: “Chadwell Travel is a long established travel business, so our thoughts go out to all those who worked for the company, at this very sad time.
“However I am pleased to say that we have agreed with our fulfilment partner, Broadway Travel, that the majority of ATOL protected customers will be able to have their well-earned holidays as planned.
“We will update our website with further advice for consumers who are yet to go on holiday over the weekend.
“Those ATOL protected customers currently abroad can also have the peace of mind they will be able to complete their holidays and return home when they had originally planned to.”
To check if a company provides ATOL protection and to find out more about the ATOL scheme, please visit www.packpeaceofmind.co.uk.
For more information, please contact the CAA Press Office on 0333 103 6000. You can also follow the CAA on Twitter @UK_CAA.
Notes to editors
- Run by the UK Civil Aviation Authority on behalf of the Government, the Air Travel Organiser's Licence (ATOL) scheme covers the traditional package holiday, some individual flights and since April 2012 trip known by the industry as 'Flight-Plus'. A 'Flight-Plus' booking is one that includes a flight plus accommodation and/or car hire, so long as these separate parts of the holiday are booked with the same company and within a day of each other.
- For more information on the ATOL scheme including a guide to the ATOL certificate, please visit www.packpeaceofmind.co.uk.